HMV have confirmed that they will begin accepting gift vouchers again from tomorrow (January 22).
Many customers were left angry after the company revealed they would not honour gift vouchers after it went into administration last week. Millions of pounds of gift vouchers for the collapsed music and entertainment retailer – many of which will have been given as Christmas presents – appeared to be declared worthless. Additionally, it has been revealed that HMV owes money to the Hillsborough Justice Collective charity in proceeds from their recent Christmas single.
However, a new statement from Nick Edwards of administrators Deloitte promises that gift vouchers will be honoured as of tomorrow, and pledges that the Justice Campaign will receive their money. The company responsible for finding a buyer for the troubled retailer stated: “We recognise that both of these matters have caused concern for individuals and organisations affected and are pleased to have reached a positive outcome.”
Edwards added: “We will continue to assess the longer term options for the business whilst continuing to trade. I am hopeful this process will result in the business continuing as a going concern.”
The situation over the gift vouchers saw tempers flare in one HMV store. Thames Valley police confirmed that they had been called to an incident at an HMV store in Oxford after a dispute over a gift card between two customers and staff, The Guardian reports.
Meanwhile, HMV.COM has taken its website offline. A message on the site reads: “The website HMV.COM has been suspended following the appointment of the Joint Administrators. No purchases can be made online until further notice.”
A consortium of major music labels and film studios are reportedly assembling a rescue package to save HMV from going out of business.